Prof. Jill Klein1
1Medical Education, Melbourne Medical School. Professor of Marketing at Melbourne Business School
Abstract:
While humans possess remarkable capabilities, we are also deeply fallible. Perfection is an illusion; biases that shape our judgments and the limits of our cognitive capacity make mistakes inevitable. Although there are ways to mitigate these issues and reduce errors, we must still learn to cope with them when they occur. Unfortunately, our instinctive response is often defensiveness, distortion, and self-justification. While understandable, this reaction is counterproductive. By adopting a growth mindset, however, we can take a healthier approach to our fallibility—one that enables us to learn from mistakes and respond to them with greater agility.